Important Note: This Privacy Policy explains how icrown apk ("we", "Platform") handles the personal information you ("User", "you") provide or that we collect when you use our services. By using the icrown apk platform, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
01 Information We Collect
ICrown APK collects your personal information through several means when you use our platform. We categorise the data collected into two main categories:
A. Information You Provide Directly:
- Registration Information: Full name, date of birth, phone number, email address, and username when you open a new account.
- Identity Verification (KYC): Identity card copy (MyKad), facial photo, proof of address and bank account details for identity verification and withdrawal processing purposes.
- Financial Information: Bank account number, account holder name, and preferred payment method for processing your deposits and withdrawals.
- Support Communications: Records of conversations with our customer support team via Live Chat, WhatsApp or email.
B. Information Collected Automatically:
- Device & Technical Data: Device type, operating system, browser version, screen resolution, and unique device identifier.
- Usage Data: Pages visited, session duration, games played, bets placed, and navigation patterns within the platform.
- Location Data: IP address and general geographic location for fraud detection and regional compliance purposes.
- Cookie Data: Session data, language preferences, platform settings, and analytics data are collected through cookies and related tracking technologies.
Data Minimisation Principle: iCrown APK only collects data that is strictly necessary to provide our services, fulfil legal obligations and improve the user experience. We do not collect sensitive information such as health data or religious beliefs for platform operational purposes.
02 How We Use Your Data
The information we collect is used for legitimate and clearly defined purposes. Below is a summary table of data usage:
| Purpose of Use |
Data Type |
Legal Basis |
| Account management and verification |
Name, email, phone number |
Contract fulfilment |
| Deposit & withdrawal processing |
Bank details, KYC |
Contract fulfilment |
| Fraud detection & security |
IP, device, gameplay patterns |
Legitimate interests |
| Legal & regulatory compliance |
KYC, transaction records |
Legal obligations |
| Customer support communications |
Email, chat records |
Contract fulfilment |
| Platform improvement & analytics |
Usage data, cookies |
Legitimate interests |
| Promotions & personalised offers (with consent) |
Game preferences, history |
Consent |
We will not use your data for any purposes not stated here without first obtaining your renewed consent.
03 Legal Basis for Data Processing
Every personal data processing activity conducted by iCrown APK has a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA):
- Contract Fulfilment: Processing required to deliver the services you have requested, including account management and payment processing.
- Legal Obligations: Processing to meet legal requirements such as AML (Anti-Money Laundering) compliance and KYC requirements set by the relevant authorities.
- Legitimate Interests: Processing for fraud prevention, platform security, and service improvement purposes that do not compromise your fundamental privacy rights.
- Consent: For marketing activities, promotional notifications and any other optional processing, we will obtain your explicit consent beforehand.
Right to Withdraw Consent: If you have given consent for a particular processing activity, you may withdraw that consent at any time through your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
04 Data Sharing with Third Parties
ICrown APK does not sell your personal data. However, in the course of operating the platform, there are certain situations where we need to share information with selected third parties:
- Payment Service Providers: Required transaction details are shared with approved payment providers such as FPX processors, DuitNow, and digital wallets to enable financial transactions.
- Game Providers: Essential game data is shared with third-party game providers such as Pragmatic Play, Evolution Gaming, and others to ensure gaming sessions function properly.
- Authorities & Law Enforcement: We will disclose the required data when mandated by a court, regulatory authority, or legitimate law enforcement agency.
- Analytics & Security Providers: Anonymized or aggregated data is shared with analytics tool providers and fraud detection systems to enhance security and user experience.
Data Processor Agreements: All third parties that receive iCrown APK user data are bound by strict data processing agreements. They may only use such data for specified purposes and must comply with security standards equivalent to or higher than our own.
05 Data Storage & Security
We implement comprehensive technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure:
- Data Encryption: All sensitive data is encrypted using AES-256 encryption at rest and 256-bit SSL/TLS encryption in transit.
- Access Controls: Access to user data is restricted to authorized personnel only, and every access is logged for audit purposes.
- Two-Factor Authentication: Our internal systems employ multi-factor authentication to prevent unauthorised access to our data infrastructure.
- Regular Backups: User data is automatically backed up at high frequency to separate secure servers to ensure service continuity.
- Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
Data Retention Period:
- Active account data: Retained for as long as the account remains active and up to 7 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for 7 years in accordance with Malaysian legal requirements on financial records.
- Support communication records: Retained for 3 years for dispute resolution purposes.
- Cookie and analytics data: Retained for 13 months from the date of collection.
06 Cookies & Tracking Technologies
ICrown APK uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: These cookies are required for core platform functions such as login sessions, security, and language settings. They cannot be disabled as they are essential for the platform to operate correctly.
- Performance Cookies: Helps us understand how users interact with our platform, which pages are most popular, and where users encounter difficulties, so we can continuously improve.
- Functional Cookies: Saves your preferences such as preferred language, display format, and personal settings so you do not need to reset them each time you log in.
- Analytics Cookies: We use analytics tools to understand aggregate platform traffic and usage patterns for service improvement purposes.
Managing Your Cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Most modern browsers allow you to view, delete, and block cookies from specific websites through their privacy settings.
07 Your Privacy Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
📋
Right of Access
You have the right to request and receive a copy of all personal data we hold about you. Requests will be processed within 21 working days.
✏️
Right to Rectification
You have the right to request correction of any inaccurate, outdated, or incomplete personal data we hold about you.
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Right to Erasure
In certain situations, you have the right to request deletion of your personal data, subject to our legal data retention obligations.
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Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time without providing a reason.
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Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
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Right to Restrict Processing
In certain circumstances, you may request that we restrict how we use your personal data while a dispute is being resolved.
How to Exercise Your Rights: To exercise any of the privacy rights above, please contact our Privacy Officer at
[email protected] or via our platform's Live Chat. We will acknowledge your request within 3 business days and resolve it within 21 business days.
08 Children's Data
ICrown APK is a platform intended exclusively for adults aged 18 and above. We take child protection extremely seriously and have a strict policy on this matter:
- We do not intentionally collect or store personal data from individuals under the age of 18.
- Our registration process includes age verification and KYC checks to identify and reject registrations from underage individuals.
- Should we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and terminate the associated account.
- Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately at [email protected].
09 International Data Transfers
In operating the icrown apk platform, your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily in the context of our cloud computing services and international game providers.
- All international data transfers are carried out with adequate safeguards in place, including recognised standard data processing agreements.
- We ensure that the receiving country or organization provides a level of data protection comparable to that required under Malaysian law.
- In all cases, your data is only processed by third parties who have signed legally binding confidentiality and data protection agreements.
10 Privacy Policy Amendments
ICrown APK reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements. Here is how we handle such amendments:
- Significant amendments will be communicated to all members via in-platform notifications and email at least 14 days before they take effect.
- The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.
- Continued use of the platform after the effective date of any amendment is considered acceptance of the new privacy terms.
- If you do not agree with the amendments made, you have the right to close your account and request data deletion before the effective date of those amendments.
11 Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding how icrown apk handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
- Privacy Email: [email protected] (response within 3 business days)
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the iCrown APK platform
- WhatsApp: Reach our Bahasa Malaysia-speaking support team at any time
If you believe your complaint has not been satisfactorily resolved by icrown apk, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory body in your region.
Frequently Asked Questions: For answers to common questions about your account, security and our services, please visit our
FAQ us. For more information on how we handle responsible wagering activities, visit
Responsible Gaming.